American Medical Association (AMA) and MedStar Health’s National Center for Human Factors in Healthcare developed a new framework to evaluate Electronic Health Record (EHR) Usability Design and Testing.
EHR User-Centered Design Evaluation Framework has lack of focus among regulators and industry on user-centered design and usability testing.
“It is important to recognize that this framework evaluates conformity with best practices identified in human factors and usability literature for user-centered design and testing. We are not evaluating the actual usability of the product as experienced by end users,” said Raj Ratwani, PhD, scientific director of the Human Factors Center and a principal developer of the framework. “Alignment with best practices for user-centered design and testing is a starting point that regulators and industry should meet and exceed.”
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The framework made on an EHR usability study authored by Ratwani, published in the Journal of the American Medical Association.
“Enforcement of existing standards, specific usability guidelines and greater scrutiny of vendor UCD processes may be necessary to achieve the functional and safety goals for the next generation of EHRs,” according to that study.
AMA and MedStar want ONC, (Office of the National Coordinator for Health Information Technology) to use the framework to improve its EHR certification program. And also as “a method to track improvements that EHR vendors make as they recertify their products over time.”