8 Formidable Challenges While Testing an Online Banking Application

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Being the most complex and advanced enterprise solution, banking applications needs to be carefully considered in both functional as well as security aspects to ensure that customers and assets are protected from malware.

Internet-based electronic banking or online banking applications have become a necessity for customers. As a countless number of banking transactions happens every day, these apps need to have high level performance, with features that meets the  needs of a customer.

Few things that should be noted to constitute a consistent, bug-free, banking application:

  • The app needs a solid reporting system to keep track on daily transactions
  • Strong auditing is required to troubleshoot issues
  • It should have the capacity to adhere complex and advanced work flows
  • Banking apps should have the feature of integration with other apps such as Trading accounts and Bill-pay utility accounts
  • It should possess multi-tier functionality to support multiple user sessions

In this blog, we go through the key challenges faced while testing a Banking Application:

1) Strict Security Regulation: It is necessary for banking applications to protect customer data and private information as well as the assets. Therefore, during mobile software testing, these things should be considered by providing a secure testing environment.

A banking app should be compatible with  all operating systems, versions, devices etc. Along with iOS and Android, other versions including Blackberry and WP8 also need to be tested. Mobile testing tools that support both native and web properties should be used for wide usage.

To ensure that the software doesn’t have any flaws, the QA team needs to check both negative as well as positive sides of the system and report it before any unauthorized access happens. The bank should also use other security measures like an access validation code or one-time password for better safety. For security regulation testing, automation tools like HPWebInspect and IBM AppScan  should be used and for manual testing- Paros proxy, Proxy Sniffer, HTTP watch etc. should be put to use.

2) Complex Data: This is one of the major challenges that can occur while testing a bank application. No apps can  en sure that the back-end databases of bank system will not be affected by malware or all the data within is protected. So, it is necessary that the mobile testers need to have a pool of accounts that can be used for the testing solutions.

A bank definitely needs to have an automation tool to constantly check database connectivity and logical functions. It should be done over the virtual private network (VPN) to assure safety on its private data.

3) Active Support of Devices: About 80% of people spend their time on using mobile applications. Mobile manufacturers introduce new features on a daily basis to provide customers a better and friendly user experience. Similarly, banking apps also need to bring in revisions to offer a better experience on latest devices.

4) Privacy is Essential: Privacy plays a very important role in mobile banking. This feature defines how much secure a mobile banking app is for its users. Therefore, automated testing must be done for every single update to ensure protection for all private information. It is essential for a bank to have an automated tool system that run tests periodically without the need for a software tester to manually test each function within the app.

5) Real-time Activity: Apps should have the capacity to provide real-time updates and this is more challenging when it deals with network connectivity issues.

6) Proper Testing and Development: Bugs can affect any application and this is the reason your banking app should follow proper app testing procedure. Making  a banking application with user-friendly functioning and proper security checks require extensive revision and software testing.

7) Updated Market Trends: Consumer requirements and market trends keep changing invariably. Therefore, application features, usability etc. have to be revised and kept updated.

8) Performance Failures: Performance levels involve connectivity, infrastructure, and back-end integration. The transaction happening through the apps should be monitored at regular intervals. Also, Load and Stress tests must be performed regularly to ensure multiple support transactions on anytime.

Best Practices                                                                                                              

A few best practices that will help you manage certain challenges in testing banking applications are:

  • A clearly defined methodology of software performance testing
  • Testing that encompasses the complete work flow
  • Testing for functionality, performance and security
  • Testing of the app for UX, UI, data integrity and support multiple users

Testing banking applications can be a complicated deal, but if the key methods and principles are placed right, then it can be beneficial with long-lasting advantages. The right blend of testers and processes are key factors of a successful mobile banking app.

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